IT Engineer

Minneapolis, MN 55402

Posted: 10/16/2020 Employment Type: Permanent Industry: Broadcasting Job Number: 2020-56 Pay Rate: $110,000 - $120,000 Type: Permanent

Job Description

Client located in Minneapolis, Minnesota has a need to hire an IT Engineer with a blended background in desktop support, technical support, systems and network administration.  This person will be responsible for providing technical support for internal and regional users  by providing deskside user support on computer related issues.

  • U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
  • Our client is unable to provide H1B Visa sponsorship at this time.
  • Unable to provide relocation assistance
  • Unable to work C2C or with third party vendors

Remote & Return to-Work:

  • This is a remote position at this time.
  • Candidate will be expected to RTO onsite when restrictions are lifted.

Top skills for the position:

  • Desktop Support, Systems and Network Administration
  • ServiceNow ticketing service requests
  • Windows O365 – Support/troubleshooting and management of applications including Active Directory and Group Policy Changes (at Enterprise level)
  • Virtualization experienced in VMWare ESXi
  • Ansible/PowerShell for automation
  • Superior Customer Service Skills
  • Experience with PC and MAC
  • Strong Communication Skills

Job Requirements

Technical Skills - Required:

  • 5+ years of technology experience, preferably in a fast-paced environment 
  • Microsoft systems administration and Desktop support 
  • Familiar with ServiceNow or similar IT Service Management ticketing systems 
  • Providing user support on the phone and in person 
  • Troubleshooting hardware and software issues and incidents 
  • Installing software and applications 
  • Mac experience  
  • Windows Workstation OS 7 and 10 
  • Imaging 
  • Active Directory Users & Computers 
  • Maintaining and upgrading computers utilizing SCCM and InTune 
  • Knowledge of virtual machines (VMs) - VMWare
  • Scripting (e.g., PowerShell) 
  • Network monitoring tools (e.g., SolarWinds, Nagios) 
  • Network and systems monitoring dashboards (e.g., Grafana) 
  • Hardware and software troubleshooting 

Technical Skills --- Major Plus – Not Required:

  • Familiarity with computer-based media systems 
  • Avid editors, back-end servers, and Nexis Storage - ACSR certification is a plus 
  • VizRT Engine, Trio, AR, or Hub 
  • EVS XT servers, IP Director, X-File, or XT Access 
  • Enco HotShot 
  • Telestream transcoding solutions 
  • Familiarity with traditional and emerging broadcast technology 
  • HD, SD, and 4K television formats 
  • SDI video, AES audio, Analog audio and video 
  • SMPTE 2110 or Dante 
  • Video/Audio Encoding and Decoding
  • Transport stream over ASI/IP 

Daily Responsibilities:

  • Provide courteous and timely response to calls and requests for support 
  • Utilize ServiceNow to log, update and manage incidents and service requests 
  • Provide support for common business applications such as Microsoft Office Products (O365), Citrix, Web browsers, Antivirus, and Oracle 
  • Image, configure, and deploy PC and Mac computers 
  • Perform Account Management functions utilizing Active Directory Manager 
  • Install software and applications 
  • Adhere to established processes and procedures 
  • Assist with equipment moves within the office location(s) 

Soft Skills:

  • Self-starter with the ability to work independently or within a team environment.
  • Self-motivated and able to work with minimal supervision 
  • Strong communications skills and customer experience essential 
  • Ability to multi-task between processing tickets, various project work, and working with equipment 
  • Strong organizational skills.

Additional Information

  • U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
  • Our client is unable to provide H1B Visa sponsorship at this time.
  • Unable to provide relocation assistance
  • Unable to work C2C or with third party vendors


This is a direct hire position with full benefits.

Resume Submittal:

Please submit your resume in MS Word format to



Meet Your Recruiter

Marie Mikelson
President | HeadHunter | Technical Recruiter


Marie is a native Houstonian and has put her energy in building ProFound’s business relationships. She has specialized in IT and software development recruiting in the Houston area since 1999. You will often hear Marie tell people to “get-into-our-circle” because she knows people, companies and she’s working on new jobs all the time. As a professional networker, Marie practices good habits in business development, recruiting, customer service, working with a sense of urgency to help people. She believes in having a foundation of long term relationships in order to be a successful Business Owner, Recruiter and Business Developer.

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