Application Support Lead
New York, New York 10129 New York, NY 10129 US
Job Description
ProFound Staffing is working on a search for a Global Company in Financial Services located in Manhattan, New York. They are searching for an Application Support Lead aka Technical Support Manager to be responsible for leading a small team of two (2) Application Support Engineers and provide technical support to end-users and ensure the smooth operation of software applications.
This individual must have excellent problem-solving skills, communication skills, and the ability to manage multiple priorities. The Application Support Lead will be expected to work closely with the development and infrastructure teams to identify and resolve issues with software applications.
Work Schedule:
- This company offers a hybrid work schedule. Every 10 days: 5 remote/5 on-site.
Work Status:
- Candidate must have the proof of the right to work in the USA.
- Unable to provide H1B Visa sponsorship.
- Unable to work with candidates or third party vendors on C2C.
Job Requirements
Education:
Bachelor's degree in Computer Science, Information Technology, or related field.
Technical Requirements:
- At least 5 years of experience in application support or a related field.
- Strong technical skills and experience with software applications, databases, and operating systems.
- SQL queries
- Python and/or Perl
- Unix O/S
- Troubleshoot infrastructure
- Understand different layers of infrastructure
- Excellent problem-solving skills and the ability to think critically and analytically.
- Strong communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
- Ability to manage and prioritize multiple incidents simultaneously in a fast-paced environment.
- Strong leadership skills with the ability to motivate and mentor a team of application support specialists.
- Experience working in an Agile development environment is a plus.
Key Responsibilities:
- Lead a team of application support specialists to provide technical support to end-users.
- Provide timely and effective support to end-users via phone, email, and in-person communication.
- Analyze, diagnose and resolve complex technical issues related to software applications.
- Work closely with development and infrastructure teams to identify and resolve software application issues.
- Prioritize and manage multiple incidents simultaneously to ensure timely resolution.
- Develop and maintain support documentation and training materials for end-users.
- Participate in the testing and release of software applications to ensure they meet end-user requirements and are operationally ready.
- Gatekeep the production environment through managing and upholding change management policies
- Monitor and report on application support metrics and SLAs to ensure continuous improvement and alignment with business objectives.
- Provide technical leadership and mentorship to the application support team.
Additional Information
Work Status:
- Candidate must have the proof of the right to work in the USA.
- Unable to provide H1B Visa sponsorship.
- Unable to work with candidates or third party vendors on C2C.
Compensation:
- This company offers a competitive salary in the range of $180-220K (DOE) with full benefits.
Benefits:
This company offers a competitive benefit package including medical, dental, vision, 5 weeks of vacation, traditional holidays, 5 sick days, free parking, commutation, and more.
Work Schedule:
- This company offers a hybrid work schedule. Every 10 days: 5 remote/5 on-site.
Meet Your Recruiter
Marie Mikelson
President | HeadHunter | Technical Recruiter
Marie is a native Houstonian and has put her energy in building ProFound’s business relationships. She has specialized in IT and software development recruiting in the Houston area since 1999. You will often hear Marie tell people to “get-into-our-circle” because she knows people, companies and she’s working on new jobs all the time. As a professional networker, Marie practices good habits in business development, recruiting, customer service, working with a sense of urgency to help people. She believes in having a foundation of long term relationships in order to be a successful Business Owner, Recruiter and Business Developer.