Austin, Texas 78701 Austin, TX 78701
Merchant Services Company located in Downtown Austin, Texas is searching for a senior leadership candidate with experience in the Customer Experience. This candidate will be responsible for driving the customer-centric culture for the company. The Candidate will set the strategic direction for the Company’s Customer Experience. This person will be the chief customer advocate within the company and to external constituents.
The Best Candidate…
Candidate must have managed escalated call center agents responding to mission critical customer issues. This person will managed a team and will be the internal and external champion of the customer experience. This candidate will know how the products effect customers and influence people within sales, marketing, legal, operations, IT, creative and everyone involved whether or not something will make sense for a customer or how a customer interacts with our company so a broad base experience is necessary. The best candidate will already have a career being in a leadership role for 5+ years focused in the company’s customer experience.
Competitive salary, bonus potential and full benefits.
Please submit your resume and salary requirements to email@example.com.