Help Desk

Houston, TX | Contract-to-Hire

Post Date: 11/13/2017 Job ID: 325 Industry: Financial Services Type: Contract-to-Hire Pay Rate: $19.00 - $22.80 per hour (W2 Only)

Financial Services Company in Southwest Houston is searching for a Help Desk Professional.  This person will provide a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket inquiries to resolve or escalate IT systems issues and problems. Provide support and incident management and client communications for IT systems faults and service requests.


  • Bachelor’s degree preferred
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices related experience and training in troubleshooting and providing help desk support

Essential Job Functions

  • Provide first line support for any information technology issues and problems.
  • Provide assistance by phone, email and/or using a ticket management system.
  • Track issues to resolution.
  • Update the internal knowledge base with issue resolution details.
  • Track user account creation, changes and deletions.
  • Perform password resets and re-certify tokens.
  • Support computers, laptops, tablets, smart phones and applications.
  • Maintain user accounts including rights, permissions and systems groups.
  • Manage critical incidents.
  • Escalate problems as required to Tier 3 support teams and support teams.
  • Quickly and accurately determine incident scope and impact.
  • Follow up on tickets at pre-defined intervals until resolved.
  • Act as a liaison between customers and technical escalation teams.

Soft Skills:

  • Candidate must have excellent communication skills (speak, read, & write)
  • Detailed oriented
  • Courtesy
  • Professional manners
  • Candidate must have the proof of the right to work in the United States
  • Unable to provide H1-B Visa Sponsorship
  • Unable to work with third-party vendors on C2C
  • Unable to provide relocation assistance
  • Houston candidates preferred

Contract Assignment:

This is a 6-month contract-to-hire position.

Resume Submittal:

Please submit your resume in MS Word format along with your salary and W2 hourly rate to


Marie Mikelson
President - Executive Recruiter

Marie is a native Houstonian and has put her energy in building ProFound’s business relationships. She has specialized in IT and software development recruiting in the Houston area since 1999. You will often hear Marie tell people to “get-into-our-circle” because she knows people, companies and she’s working on new jobs all the time. As a professional networker, Marie practices good habits in business development, recruiting, customer service, working with a sense of urgency to help people. She believes in having a foundation of long term relationships in order to be a successful Business Owner, Recruiter and Business Developer.

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